删除账号
Cargo Flow面向包括幼儿在内的家庭。我们保存账号标识和游戏进度，以提供并保护游戏。父母或监护人可以请求访问或删除数据。部分版本会显示广告：可选的奖励广告，以及前期关卡之后在关卡之间显示的广告，游戏进行中绝不显示，详情见英文全文。如需删除账号，请打开Settings → Account → Delete account，或无需重新安装应用，直接向support@piagames.io发送邮件。我们会验证账号所有权；请勿发送密码或登录验证码。有关数据、服务商和保留期限的详情，请阅读英文全文。 在支持自动排行榜的版本中，每位玩家都会以我们服务器生成的名称出现在公开的总排行榜上：名称由你所用语言中的“玩家”一词和一个随机代码组成。该代码在 Cargo Flow 内唯一，不由账号、设备、平台或商店标识符生成；此名称不含任何个人数据。其他玩家能看到排行榜名称、总分和等级。成年人可以自行输入昵称，昵称会经过我们服务器的过滤；家庭视图（儿童及年龄未知的玩家）只能保留生成的名称，或从列表中选择推荐名称。旗帜显示我们的服务器根据你的网络连接判断的国家：Cloudflare 只提供国家代码；我们不保存你的 IP 地址，也从不判断精确位置。你可以保持自动，或选择其他国家，家庭视图中也是如此。任何玩家都可以在设置中隐藏自己，不出现在排行榜中，包括好友排行榜；分数仍计入本人进度，自己的名次只有本人能看到。此设置随账号保存在我们的服务器上。 在支持 Android 好友排行榜的版本中，打开好友页面后，我们的服务器会根据你在平台授予的权限，从 Google 获取最新列表。游戏专用标识符只会与公开的 Cargo 排行榜资料（未隐藏自己的玩家）进行临时匹配。我们不保存好友列表，也不请求好友在平台上的姓名或照片。应用仅在页面打开且处于活动状态时保留结果。你可在平台账号设置中撤销访问权限；每次重新读取都会检查权限。这不会改变你是否出现在公开排行榜中。不含此功能的版本不会请求好友信息。 在支持 iOS 好友排行榜的版本中，设备上的 GameKit 会读取已允许此访问的好友。他们在开发者范围内的标识符会临时发送到我们的服务器，仅用于匹配本游戏的公开 Cargo 排行榜资料。我们不保存此列表，也不将其用于发放奖励，不使用好友在平台上的姓名或照片。结果在页面中的保留时间及访问权限撤销规则与上述相同。 可选诊断（设置中的“共享诊断数据”）默认关闭，仅向成年人提供，绝不向儿童或年龄未知的用户提供。开启后，游戏会发送与账户关联的错误、连接和关卡结束类别，不含名称、分数、购买或年龄；这些记录在接收30天后、关闭该选项时或删除账户时删除。 在支持分享结果的版本中，你可以选择分享已完成的关卡。我们的服务器随后会在一个随机链接（piagames.io/cargo-flow/r/…）上创建公开页面，只显示服务器为该关卡验证过的结果：关卡、星级、用时、得分和准时送达数。只要你在排行榜中可见，页面也会显示你的排行榜名称；如果你在排行榜中隐藏自己，页面不会显示名称。页面绝不包含你的账号或设备标识符。任何拥有该链接的人都可以查看。在家庭视图中，分享前需要家长批准。分享的结果会在我们服务设定的有限期限后以及你删除账号时自动移除。 包含 Meta 和 TikTok 广告活动衡量的版本只会在确认为成年人并做出共享广告隐私选择后才启动；绝不会对儿童或年龄未知的玩家启动；详情见英文正文。 只有确认为成年人的玩家（平台年龄信号或你本人的成年回答）会收到普通广告请求，且仅在共享广告隐私选择允许时才个性化；其他玩家保持儿童处理且不使用广告 ID，年龄仅在设备上用于选择这种处理。 安装来源统计仅对已知成年人进行：Android 上记录 Google Play 安装引荐来源中的营销活动标签（来源、媒介、活动），iOS 上仅记录“App Store”。这些信息随账号保存，绝不针对儿童或年龄未知的玩家，不与他人共享，删除账号时一并删除；详情见英文原文。 包含 Google Analytics for Firebase 的版本仅在已知成年人于共享广告隐私选择中允许后启用；儿童或年龄未知时绝不启用。通知权限在菜单中请求，绝不在启动时请求；提醒在设备上安排。我们的服务器会将 Firebase Cloud Messaging 令牌和应用发送的一个是/否值（仅已知成年人为“是”）随账户保存，但不会用它们发送任何内容：我们不从服务器发送通知，也没有推广通知；唯一的通知是在设备上安排的每日配送路线奖励提醒。详情见英文文本。 在 iOS 上还需要 Apple 跟踪许可。新版本通过我们的服务器向 Meta 发送获准的标识符和事件；旧版本由 SDK 直接发送。服务器将待发送事件保留最多 24 小时，发送后删除识别信息，并将事件 ID 保留 7 天。激励广告须等待 Google 签名的完成验证；金额仍为估算值。TikTok 仅用于 Android。 可选诊断还会记录与账号关联的第一关教程步骤、暂停、切换后台与返回、菜单和重试选择、连接等待、失败和完成结果。切换后台或缺少事件并不能证明应用已关闭或崩溃。不会创建新的跟踪标识符。
In Cargo Flow, open Settings → Account → Delete account. Read the warning and confirm deletion. Guest depots can be deleted using the current Cargo session without platform sign-in; linked depots require verification with the linked Game Center or Google Play Games account. An internet connection is required. Wait for the success confirmation; uninstalling the game alone does not delete the server account.
You can request deletion without reinstalling the app: email support@piagames.io with the subject Cargo Flow account deletion. Include your platform, approximate last play date and Cargo player ID if you already know it. A parent or guardian can request deletion for a child. Do not send passwords, one-time codes or identity documents. We will explain the minimum ownership or parental-authority verification needed before acting; a display name or an unverified email alone is not proof of ownership. We respond within 30 days of receiving the request, or explain any legally permitted extension. For an unlinked guest, keep the original installation until the request is resolved. Without its device credential or another verifiable ownership method, we may be unable to locate or authenticate a guest deletion request.
Deletion removes the Cargo account, platform links, ranking entry (including its name and flag), saved level results, game currency, depot upgrades and active game sessions. Progress cannot be recovered through the game. This does not delete your Apple or Google account. Starting again after deletion creates a new Cargo account. The retention exceptions for technical logs, recovery history and support correspondence are described below.
You can report a player from rankings or a shared result. We store the reporter and reported player identifiers, the displayed name at report time, reason, optional note, dates and review outcome for up to 365 days. These reports are reviewed by our team and are not public. Reporting replaces that player’s name with a generated name in your view; the personal hidden list stays with your account and can be undone from Rankings → Hidden players. Deleting your account removes your reports and hidden list. Reports made by others about your account are closed and retained for review until this retention period expires. Please do not include personal information in a report.
Account and progress data stay while the account exists. Confirmed deletion removes them from the active game database and revokes game sessions. Technical logs expire within 7 days; database recovery history can persist for up to 30 days. A hash used to prevent reuse of a sign-in proof expires automatically and is not a player profile. Support correspondence is kept as needed to resolve the request and meet applicable legal obligations; ask us about the records relating to you. Ad verification receipts are removed with the account, or after 90 days beyond their settlement deadline. Deleting Cargo data does not automatically delete records held separately by Google under its policies. After account deletion, purchase, refund and audit records remain with their Cargo player reference removed to prevent transaction reuse and resolve payment disputes; store transaction identifiers can still be linked by the payment provider and are not claimed to be anonymous. Apple and Google retain their own payment records under their policies. Diagnostic records are deleted 30 days after receipt, or earlier when you turn Share diagnostics off or delete the account.