Delete your data
Short version: in Crystal Pulse, open Settings and tap Delete my data. Your player data is deleted from our server right away. No sign-in or email is needed.
Delete in the app
- Open Crystal Pulse and tap Settings at the bottom of the main menu.
- Scroll to the bottom, open Advanced and tap Delete my data.
- Read what will be deleted and tap Delete.
Your phone needs an internet connection. If it can't reach our server, nothing is deleted and you can try again later.
What gets deleted
- From our server, immediately: your player ID, your nickname, your country, your leaderboard scores (weekly, all-time and daily), your crystal, life and power-up balance and its log, the runs you played online, the runs you saved or shared (shared links stop working), your account links for account recovery (Game Center, Google Play Games, Apple, Google) and their audit entries, your feedback messages, and the usage statistics, crash reports, problem reports and feedback sent from that installation of the app. If you choose to give a reason for deleting, it is kept for 12 months without your player ID or installation ID, so it cannot be linked to you.
- On your phone: the secret key for your player ID, your run history, crystals, lives, badges and best scores. The game starts again as a new player.
Phone settings such as sound, vibration, larger text and timing calibration stay as they are. Short-lived abuse-protection counters (a daily-changing hash of the IP address made with a secret key, never the address itself) are deleted automatically within two days. Records held separately by Game Center, Google Play Games, Apple or Google are not deleted by this. Crystal pack purchase records are separated from your player ID and kept without it for as long as tax and accounting law requires.
Delete by email
If you no longer have the app, email support@piagames.io (the address on our Support page) with your nickname and, if you can, the date you last played. We delete the matching player data within 30 days and reply to confirm. We don't keep a copy. Our database provider (Cloudflare D1) keeps an automatic recovery history for up to 30 days, after which deleted data is gone for good.
Uninstalling the app deletes the data on your phone, but not your nickname and scores on our server. Use one of the options above for that.
More details: Privacy Policy.